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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of M C

M C

January 21, 2026

5  out of  5
rating by M C
"Crystal was very helpful and patient in explaining the different options available! Very clear and considerate"
We responded:
"M, thank you for your wonderful review of State Farm Agent Shalimar Mathis’s Team! M, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Shalimar Mathis’s Team! "
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Carolyn J. Price

January 16, 2026

5  out of  5
rating by Carolyn J. Price
"Crystal Walker at this location is a gem! I have used her for my personal access to my accounts and adding on services since she started. Her patience with my request and ATTITUDE exceeds what most aren't willing to accommodate because I can be a handful dealing with the pressures that life is giving me, but she handles me with care and grace and brings me down when it seems the heaviest. She is willing to explain on the behalf of others and State Farm, handling tasks that aren't necessarily her job but taking them on anyway to make sure that she has my family's back especially my son's. I am truly grateful for her. She makes sure that my family has the coverage they need and anything that is not necessary she makes sure of that as well. She is a true asset to your team Shalimar as well as State Farm. I appreciate her and thank you all!!!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Shalimar Mathis’s Team! We deeply appreciate your kind words here in Lexington . "
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Keith Grupke

December 27, 2025

5  out of  5
rating by Keith Grupke
"I highly recommend working with Parker Richard; he took the time to review my current coverage, explained the options in plain language, and found me a new policy with BETTER protection for a significantly lower premium. Basically, Parker saved Christmas."
We responded:
"Thank you Keith! We’re so proud to have Parker, and thrilled to hear he provided you such great service, and love that he saved Christmas! Thanks for the 5 stars, we are so appreciative!"
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Rick E

December 23, 2025

4  out of  5
rating by Rick E
"Had a insurance checkup with Crystal yesterday. She answered all of our questions and actually went out of her way to find out some info she didny have and called this morning with the answers.Great Job"
We responded:
"Thanks Rick! We really appreciate your feedback!"
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dion cosby

December 16, 2025

5  out of  5
rating by dion cosby
"Parker Richards was awesome to get information from and he was very informative on options I had with State Farm and got me set up quick and easy!"
We responded:
"Thanks Dion! We really appreciate you sharing your experience, and giving us 5 stars, I agree, Parker’s really great! Please let us know if you need anything else!"
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Stephen Duvall

November 19, 2025

5  out of  5
rating by Stephen Duvall
"I have had state farm for two years now, and Chelsea always provides a pleasant attitude and is tremendously helpful. I'm never disappointed. Thank you for all your help."
We responded:
"Thank you so much!"
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Marilyn Brown

November 14, 2025

5  out of  5
rating by Marilyn Brown
"Worked with Parker on my insurance needs! He was very helpful and patient! I would recommend him to anyone!"
We responded:
"I’m so glad to hear Parker took great care of you! Thank you so much the 5 stars!!!"
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Pearl Davis

November 10, 2025

5  out of  5
rating by Pearl Davis
"Thank you to state farm for being considerate, friendly, and for the price and coverage. Thank you again."
We responded:
"Thank you so much for leaving such a kind review! I'm so glad you had a great experience!"
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Chris Eskridge

November 8, 2025

5  out of  5
rating by Chris Eskridge
"Crystal what's great courteous and understanding and helpful she took her time to find the best policy for me"
We responded:
"Thanks for sharing Chris, I agree, Crystal is great! We really appreciate you taking the time to give us a review!"
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Donetta Harris

October 17, 2025

5  out of  5
rating by Donetta Harris
"Crystal Walker is amazing she walked me through the policy step by step made sure I understood each and every little thing. I have 3 policies with her. If you are in need of insurance , be sure to ask for her , she's Amazing!"
We responded:
"Crystal really is the best! Thank you for trusting us with your policies, we appreciate you sharing your experience and taking the time to leave 5 stars!"
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danielle ducker

October 17, 2025

5  out of  5
rating by danielle ducker
"Great Experience and fair pricing. I just purchased a 6 month policy for State Farm and was pleased with the affordable pricing and even more so with the personal attention I received from (Liz) Elizabeth. She reached out to me after seeing I was exploring options for a new carrier and right from the start. Will recommend StateFram and Liz to all."
We responded:
"Thanks Danielle! I am also pretty fond of Liz, and proud she took such great care of you!!! We really appreciate the kind words, the 5 stars, and your business! We look forward to serving you for many years to come!"
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Daniel Case

October 6, 2025

5  out of  5
rating by Daniel Case
"Just had my annual policy review with Crystal. She did an in-depth review of my home and auto policies. Shalimar Norris' office is definitely customer service oriented. They are wonderful people."
We responded:
"Thanks Daniel! We appreciate you so much, I’m so glad you had such a wonderful experience with Crystal!"
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Hannah-Marissa Williams

October 2, 2025

5  out of  5
rating by Hannah-Marissa Williams
"I worked with Elizabeth to swap over my renters and car insurance. She was an absolute dream to work with. She explained all the coverages I was getting, took her time walking me through the new policy, and was so helpful with all of my questions! I highly recommend reaching out to her!"
We responded:
"Thanks Hannah! I’m so glad you got the help you needed, and Elizabeth made it such a smooth process! We appreciate you taking the time to share, and the 5 stars so very much!"
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Cristi

September 26, 2025

5  out of  5
rating by Cristi
"Very knowledgeable and helpful"
We responded:
"Thank you for the 5 star review, and the kind words!!! "
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Jaaron Johns

September 17, 2025

5  out of  5
rating by Jaaron Johns
"Dealt with Parker Richards when considering an insurance switch after 10+ years with progressive. He was friendly, helpful, and not pushy to add things that weren’t logical for me. Very good insurance sales rep and experience. Glad I made the change today!"
We responded:
"Thank you so much for recognizing Parker, I happen to agree that he is great at what he does, thank you for allowing us to help you with your insurance needs, and always let us know when/ how we can help!"
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Deanna Caines

September 17, 2025

5  out of  5
rating by Deanna Caines
"I couldn’t have asked for better service from Nikki. She was incredibly knowledgeable, kind, and made the entire process smooth and stress-free."
We responded:
"Thank you for bragging on Nikki, I agree she deserves the recognition, we appreciate you, and you taking the time to leave us such a kind review with 5 stars!"
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c.emfin7

September 15, 2025

5  out of  5
rating by c.emfin7
"She was friendly, patient, and covered everything well. She also raised several questions that I had not considered but are important."
We responded:
"Thank you for taking the time to share your thoughts! We’re so glad you were satisfied with our service, if you ever have any questions or need assistance, we’re here to help!"
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F. Marie

September 12, 2025

5  out of  5
rating by F. Marie
"Meeting Crystal was a pleasure. It was my first time meeting anyone from the office. The meeting was informative and Crystal was professional, knowledgeable and helpful. I look forward to our next meeting."
We responded:
"Thank you for the kind words about Crystal (I agree wholeheartedly!) we appreciate you, and you leaving us 5 stars!"
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Darrio Jones

September 1, 2025

5  out of  5
rating by Darrio Jones
"Just want to give a BIG Thank You to Crystal. Great customer service and a very good listener, Really appreciate you helping me with picking the rite policies for myself and my family. Renters insurance for me and my daughter and life insurance for my granddaughter. We thank you again and keep up the good work."
We responded:
"We appreciate your kind words so very much! I’m proud that Crystal took such great care of you, and lead you to the renters, and life insurance your family needed! Thanks for being a part of our State Farm family!"
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Julio Levisohn

August 20, 2025

5  out of  5
rating by Julio Levisohn
"Crystal was such a great help and a wonderful agent. She made me feel great and followed up after our conversation with good news. Would recommend!"
We responded:
"Thank you Julio for leaving such a nice review and 5 stars, we appreciate you so much! "
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edd hedges

June 17, 2025

5  out of  5
rating by edd hedges
"This particular branch of state farm is the absolute best. The ladies there all work VERY diligently and swiftly for their customers and they actually give a damn! Thank you Shalimar for being a strong boss!"
We responded:
"Edd, thank you so much for the compliment! I happen to think my team is one of the very best, and I’m so glad you agree! "
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Ashley West

April 26, 2025

5  out of  5
rating by Ashley West
"My experience with State Farm has been nothing but Amazing . Me and my mother both have been with state farm for a while now and I just recently got a new car . I was in a bind and State Farm worked their magic to help me out with a reasonable price so I can keep my insurance . I would recommend State Farm to anybody. 🤞🏽☺️"
We responded:
"Thanks Ashley! We are thrilled about your experience, and we really appreciate you taking the time to share, and leave us 5 stars! "
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luciana rivera

April 24, 2025

5  out of  5
rating by luciana rivera
"Liz was super nice and really helped me find the best quote. Really friendly and would recommend this location."
We responded:
"Thank you so much! We appreciate you bragging on Liz, I agree, she’s great, and for leaving us 5 stars based on your experience! "
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Sharon Cox

April 21, 2025

5  out of  5
rating by Sharon Cox
"Easter dates caused a delay but Elizabeth has been very helpful in getting everything done for me. Very much appreciated all her help."
We responded:
"Thanks Sharon, and thank you for being understanding of time off for family on a holiday, we appreciate it so much!"
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Tate Murphy

April 18, 2025

5  out of  5
rating by Tate Murphy
"I went through multiple different companies trying to find an auto insurance quote and Lizzy with Shalimar was the most helpful person I spoke to across ALL the companies I contacted. Absolutely amazing!"
We responded:
"Thanks Tate! I agree, she’s really pretty great! Thank you so much for your kind words, they mean so much!"